Hello lovely ladies! And maybe a few gents that might be out there.
I have had a rough two weeks. And Kelly and I have discussed not censoring ourselves simply because what we’re writing is soooo out in public once we hit “publish.” So here it goes.
I had a shit project at work. Actually, the project wasn’t shit. Neither was the client. But the way things went down? Well. Shit.
A client needed a website programmed. It was an unusual project because we are a creative services agency. We focus on branding and design. But this client already had the designs and he just needed our developers to make WordPress look exactly like the designs he gave us. Ok, I could work with that. I needed to because I really wanted to bump up my cash flow before the holidays. So we signed contracts, put our developer on the task and we were off to the races.
Well, my developer quit THE DAY BEFORE the project was to launch. Not only was that horrible timing but he also left the project mostly unfinished. The 1/3 that he did do was horrible quality. I hope he is reading this blog, to which I say, you did me no favors and I really hope that karma comes back around to you, sir.
As a business owner, your first thought is “How can I fix this?” So I explained to the client what happened and hired another developer who swore he could get it to me on time and perfect.
Welp. I hope karma bites him in the butt too because he also missed his deadline and things were NO WHERE NEAR finished. At least he didn’t quit. But he didn’t bother to acknowledge that he had missed a deadline and sends me a sweet little email saying “I’m out of pocket this weekend but I’ll check emails here and there.” That’s literally all he said.
The client is understandably pissed at this point. I’m pissed too. But I can’t go back to him and say another developer screwed us over! It’s starting to sound like excuses at this point. So I bow out graciously. I refer him to a development agency that I have a relationship with in town and try to make the process as easy as I can for my client. Then I fired my developer.
I learned a lesson from this. Don’t base your reputation on something that is beyond your skill set. I’m not a developer and therefore I really shouldn’t be basing my reputation on programming. Fair enough, I’ve thought of other solutions at this point.
Another lesson was learned. Scale back your business if you think you have a quality issue. That means less money temporarily but it enables you to hold your head high with integrity. Unlike those two developers I mentioned. They should hold their head in shame as they had NO integrity in this situation.
Final lesson learned? HIT THE RESET BUTTON! By the way, this can be applied whenever you’re having a major issue. Business, personal, whichever.
HITTING THE RESET BUTTON.
I need to reset my business. That doesn’t mean change routes, it doesn’t mean throw in the towel, but it does mean, reset.
How will I do that? I’m heading to San Jose, CA this weekend with a client and we’ve created a trade. We’re going to work on my business (analyze the inefficiencies, brainstorm solutions, etc) one day, we’ll work on his company the next day, and the third day, we’ll be in a big sales meeting that will hopefully benefit both of our companies. That’s the first step. Second step is, like I said earlier, I’m scaling back. Getting more narrow in my focus of what Logan Gattis does. Who we target. How we can best serve our clientele.
And after that, well ask me after this weekend. But that’s at least a good start.
Because my new motto is “Ain’t nobody got time to be broke.” And girl (or gent), if you are heading towards a quality issue, you’re going to be broke. So pull yourself out of the trenches and get yourself an RV to go glamping in. (Ask Kelly about this one!)
Until next time!